Hiring original

IT Support

McCague Borlack LLP is a diverse, mid-sized, leading litigation law firm in Canada offering services to businesses and individuals in a broad range of practice areas. We are currently seeking a person to assist with technical support. The candidate should have at least 2-3 years of experience. The core responsibilities will be to provide day-to-day support, showing confidence in handling various technical issues, and provide initiative-taking and reliable assistance to all levels of the firm. You will diagnose software problems to assist our staff with both troubleshooting and training.  NOTE: This is an in-office position working in the Toronto office.

Responsibilities

  • Installing, maintaining, and troubleshooting hardware, software, and A/V equipment, while ensuring optimal performance.
  • Provide daily support for all file-sharing services.
  • Provide daily support to users of various computer programs, answering questions, analyzing problems, and quickly forming solutions to maintain daily operations.
  • Provide general troubleshooting to address any user issues with the DMS.
  • Imaging and backing up user devices to the network.
  • Resolve tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.
  • Documenting hardware and software updates.
  • Maintaining document spreadsheets for hardware inventory, user accounts, software licenses, etc.

Requirements and Skills

  • Bachelor’s degree or above in computer science, information systems, or related field.
  • 2-3 years of relevant experience in a client-driven position involving technical knowledge of products and services.
  • Understanding of networking fundamentals, Microsoft Windows Operating System, storage technologies, server, and workstation hardware.
  • Previous experience with Microsoft Windows 10 & 11, Microsoft Office 365, and Microsoft Exchange.
  • Familiar with document-sharing services (ie., Dropbox, Secure Docs, Microsoft SharePoint, etc.).
  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus, with a great attitude, working in a fast-paced industry, good written and verbal communication.
  • Previous experience with Cisco IP Phones, TCP/IP networking principles (ie., switching, routing, etc.), and operating systems is an asset.
  • Microsoft and/or A+ certification are an asset.
  • Previous experience using an iManage DMS (iManage Work) is an asset.
  • Ability to work independently and as part of a team.
  • This is an “in-office” position that occasionally requires overtime or weekend work.

If you are thinking of making a move, we are ready to hire. The salary range is $50K to 60K, based on experience, with paid time off and group benefits. Firm employees are working in a hybrid work environment; however, this is an in-office position.

To apply, please email a coverletter and resume to Kathryn Stroscher at jobs@mccagueborlack.com.

In the email subject, please include the job title, and where you saw this ad (ie., IT Support position/website).

We thank all applicants for their interest; only those chosen for an interview will be contacted.